We sell only original artworks.
We offer you personalized customer service. Write us: firstname.lastname@example.org
We give you the best prices on the market.
We offer free shipping.
We deliver the Certificate of Authenticity of the artwork.
If you receive the artwork does not convince you, you can return it for free, and we will return the money.
Payments are made online through the secure Muzzarelli-Diaz Art llc system. Click "Add to Cart" button and select the payment method you prefer: Credit Card, or PayPal.
Shipping expenses are covered by Muzzarelli-Diaz-Art llc.
Restoration of the artwork free of charge, for a period of up to one year, you only pay for the shipping.
· Who sells works in Muzzarelli- Diaz Art?
In Muzzarelli- Diaz Art llc, we only sell original works by the artists Yelitza Diaz and Aldo Muzzarelli.
· Can I buy an original that is not available (ND) or order a work similar to one already sold?
The works that are not available or sold cannot be bought, since the artist does not have access to the work, because they are in exhibitions or have already been sold, so if you are interested in any of them, you can write an email to Ask when it will be available, or to order a work similar to the one already sold.
· What is the Certificate of Authenticity?
The Certificate of Authenticity is a document that delivers Muzzarelli- Diaz Art llc, with each of the works to certify its originality. In the Certificate, information related to the work appears as the name of the artist, the title of the work, the technical specifications; In addition, bears the original signature of the author.
· How are works sent?
We work with the best companies of international transport to be able to send the works without importing the country of destination. You will have the best delivery times in the market with total traceability of the shipment through the tracking number we send you.
All the works are sent in a box of reinforced wood or cardboard guaranteeing the security and fulfilling all the protocols of shipment. The paintings and drawings are already sent and the sculptures ready to be hung on the wall, or put on a table.
· What happens if the work is damaged during shipping?
If during the shipping the work has suffered some damage, you do not have to worry, since we take care of any mishap that can suffer this one; Guaranteeing all kinds of restoration (no shipping payment), Return to change for another artwork, or refund.
· What happens if the work is damaged after losing the warranty?
If after losing the warranty or even up to a year, the work has suffered some substantial damage, you do not have to worry, we restore it for free, you just have to pay the packaging and shipping costs.
· When will I receive my works?
The estimated delivery time, nationwide is between 3-7 days, or internationals between 10-20 working days from the time of purchase. This period can be delayed in the case of export due to the procedures of the customs management. Exceptions apply.
· What is the guarantee of return?
We know that it cannot always be easy to buy a work of art without having seen or touched it. In the event that when you receive your order you change your opinion or simply not convince you, you have a period of 14 calendar days without cost of return for you, counting from the day after the reception of the order, to change or return it. We do not ask you anything, we're only interested in you being fully satisfied.
Everything you need to know during the purchase.
· What do I have to do to buy online?
If you have found a work that you like and you want to buy it, you will have to click on the "Add to the basket" button that you will find in the worksheet. Once the work is in the cart and you can know the total amount (price of the work and shipping costs) and you can select the payment method you prefer. Once you have entered all the necessary data and make the payment, we will send you an e-mail with all the information related to your purchase.
· The work is to give away
If you want to give away a work and the delivery address is different from yours, you will have to indicate it during the purchase process, in the second step. You can also add a dedication that we will include in the submission. For this, send us an e-mail after the purchase and send us a message with what you want to put in the dedication, do not forget to specify if the gift is for birthday, wedding, Christmas or others.
· If I have any questions, how can I contact them?
You can contact us by writing to us at:
· Payment methods
You can buy your works with total security and through the following methods of payment: credit card and PayPal. If you make the payment by credit card or PayPal, the purchase is made at the same time you receive our confirmation that the purchase was successful. Bank transfers are not accepted.
Everything you need to know after the purchase.
· How can I check my order?
If you have bought a work in Muzzarelli- Diaz Art llc, and you want to consult your order, you can access the data of this one through the confirmation e-mail that we send to your mail after making the purchase; Or you can contact us directly by the Web page, in case you have any doubts or there are any incidents.
· How can I check when my order will be delivered?
We will inform you of the estimated delivery period and the tracking number so that you can track the shipment.
· How does an export of an original work?
Shipments treated as exports are those in which the countries of origin and destination do not belong to the same common space. In the case of an export of an original, the exporter is the artist and you are the importer. This applies only in case the buyer is outside the United States of America.
· In the case of export / import, will I have to pay any taxes?
Works prices include local taxes excluding import taxes. In this case, each country has a regulation on the importation of works. In most countries, the import tariff is exempt and an import tax is usually paid, which can be between 10% and 20% of the purchase price. The international transport company will inform you about this and we will advise you on the customs clearance procedures prior to the delivery of the work.
· Incidence or damage during shipment
In case there is an incident or sinister, you can choose between changing the work for another, restoring it, or a refund of the money of your purchase. Do not assume any risk. To return the work for an incident or sinister during the sending of this, you must inform us immediately, we recommend taking a photo of the damaged work and not throwing away any part of the work. Upon receiving your e-mail, we will contact you to explain the steps to follow.